I not only help my clients develop strategy, but I also see it through every phase of implementation. I recognized long ago the importance of Operations and how it could be fundamentally improved with proper strategic alignment. As a result of my ability to help organizations achieve new levels of operational productivity from their core business assets, their internal business operational processes have made significant contributions to their strategic direction.

OPERATIONAL PROCESS IMPROVEMENTS
I help my clients design and implement integrated process improvements aimed at increasing asset utilization, throughput, yield and resource effectiveness. Oftentimes, existing operational processes can be modified and/or improved. This is typically done by invoking cross-functional integration techniques within the operational business unit. Successful completion of this initiative delivers cost-reduction, revenue maximization and the elimination of duplicate business activities, redundancy, delays and the elimination of confusion. Virtually the entire organization is assured of being on the same page.

PRODUCT DEVELOPMENT METHODOLOGY (PDM)
This service provides quality product design and built-in flexibility that works to the advantage of the operational component of the business. No longer are products designed with the hope that Operations can make them. Using my proven PDM approach ensures the most effective use of operational assets in product design and implementation. This initiative promotes rapid product development, minimizes on-going maintenance expenses, enhances time usage of valuable people resources, maximizes product useful life, ensures accurate customer product specifications, and cuts product development and implementation time.

PROCUREMENT
I work with my client organizations to design and implement a program to transform procurement and supplier management processes to create value via cost-consciousness and marketing innovation. I help my clients develop and implement new sourcing strategies utilizing certain technology-based procurement software techniques.

DISASTER RECOVERY AND BUSINESS RESUMPTION
In today's uncertain world, and perhaps more now than ever, businesses simply must have a Disaster Recovery and Business Resumption Plan that works. Having something on paper simply is not adequate. Businesses today must have a tested Disaster Recovery and Business Resumption Plan that allows the business to continue vital operations for its customers. I work with my client organizations to define all vital business operations and requirements, then design and implement a recovery and business resumption plan that can be invoked should the need arise.

 

 
All of business comes down to having a vision and specific practical plans to bring that vision into reality. My objective is to help management teams create a clear picture of the market place and their competition, then to facilitate the process of defining their strategic direction. The results of our strategic business planning process helps ensure that the company's strategy can be turned into actions and accountabilities.

COMPANY OR BUSINESS UNIT STRATEGY
I help my clients define strategic priorities, allocate resources and define their organization. This service includes comprehensive analysis and recommendations on industry structure, customer and consumer requirements, competitor strategies, threats and implications, product positioning and regulatory requirements. Completion of this business strategy and organizational initiative provides the additional benefits of creating ownership of specific business objectives and offering a foundation that can be used for ongoing business performance reviews.


MARKETING STRATEGY
My marketing strategy capabilities include experience in customer franchise development using state-of-the-art market segmentation techniques. Additionally, I help my clients define customer relationship management (CRM) strategies and supporting structures for each customer segment. I help my customers define key marketing and product distribution channels and contracting agreements.

MERGER INTEGRATION / SPIN-OFF
My merger integration service enables client organizations to successfully merge operations through comprehensive merger management support. This service can be utilized either before the merger takes place or afterward when the often-expected synergies have not been fulfilled. This merger integration service provides a comprehensive and proven process to support planning and implementation throughout the merger period to ensure full value is captured. My approach focuses on operational synergies as well as seamless integration of multiple organizations.

ORGANIZATIONAL EFFECTIVENESS
This service offering defines organizational structures, key measurements, and accountabilities that enable the delivery of more effective and efficient business operations while balancing the need to keep key business processes close to the customers' requirements. I work with client organizations to identify management and organizational continuity, strengths and weaknesses for needed correction, opportunities for improvement, cost savings, and to help to optimize their operational environment.


QBSTrans™ PROCESS METHODOLOGY
This proprietary strategic business service is used to translate business requirements into technology application solutions. QBSTrans helps to evaluate and quantify key business opportunities. This service often results in time and cost savings by considering all the alternatives and reducing development and implementation time by as much as 40%.

Properly applying information systems and technology helps organizations to gain and sustain competitive advantages, such as reduced operating expenses, quicker delivery capabilities, increased revenues, improved customer relations and retention and reductions in new product development life cycles. Having the competitive upper hand through information systems and technology often puts companies in a commanding market position.

LARGE-SCALE PROJECT MANAGEMENT
Large-scale, high visibility Information Systems Project initiatives are often critical to continued business activities and involve multi-phase, multi-dimensional and multi-resource cross-functional business coordination. Using our experience and proven project leadership processes provides benefits to my client organizations by insuring successful project completion, on time and within budget.

INTEGRATED SYSTEMS SOLUTIONS
Integrated Systems Solutions provides and delivers cross-functional internal process efficiencies for my customer organizations. This service reduces on-going maintenance, enabling redeployment of critical people resources throughout the organization. Systems integration offers more flexibility than vertical systems and avoids duplication of business transactions, eliminates confusion, redundancies and delays. Simply put, Systems Integration simplifies the business and helps create organizational continuity.

TECHNOLOGY HARDWARE/SOFTWARE ANALYSIS
This service not only provides for analysis of existing computing hardware and software, but also recommendations, selections, vendor negotiation and installation. This service frequently provides immediate cost savings to the organization and helps ensure sound, long term technology investments. The process I use in conjunction with this service provides faster selection and implementation of strategically required technology resources for the organization.

TECHNOLOGY CHANGE MANAGEMENT
This service provides a process by which my client organizations are ensured consistent, high-level support system reliability. When implemented, this service reduces the time required for problem resolution, leading to higher levels of customer support and satisfaction. The cornerstone of this service is that of minimizing the cost to make changes that are technology-based. Additional benefits derived from this service are those of a disciplined approach to risk assessment and contingency planning.

TECHNOLOGY EVALUATIONS & RECOMMENDATIONS
This service provides the customer with an objective and unbiased analysis and recommendation for technology-based products. Both short and long-term product potential is taken into consideration as I help identify additional product uses and vertical markets to be pursued. This service also takes customer requirements and expectations into consideration and helps define customer value and receptiveness.

E-COMMERCE SOLUTIONS
The evolution of the Internet and E-commerce has dramatically amplified the impact of information and technology management in the business environment. I look upon E-commerce as an invaluable product and market distribution capability for its customers. I work with client organizations to design and implement a fully integrated set of business processes and information technology that supports their need to compete and derive maximum profitability from the world of E-commerce.

GOVERNMENTAL COMPLIANCE PROGRAMS
Governmental compliance is a critically important, yet oftentimes neglected facet of business information systems and technology. I work with client organizations to identify, recommend and implement necessary changes to make their information systems governmentally compliant, specifically in the areas of FDA, DEA, GMP, HIPAA, SOX, JCAHO, HEDIS, HCFA and Medicare/Medicaid requirements.

INTERIM SENIOR LEVEL MANAGEMENT
I offer this service to my client organizations when there is an interim need for senior level technology-oriented management. Often this service is required during the course of business start-ups, mergers and acquisitions or spin-off activities. Allowing voids to exist in senior management positions can often lead to delays and problems in completing key business initiatives.

Certain of the above-mentioned services are exemplified in my client case studies. To see how I provide value to my clients through these services, please click on the QBS Case Studies Page of my web site.